How can we help?

Make sure you're using the correct email address and password. Check that Caps Lock is off. If you forgot your password, use Account recovery to reset it.

This error appears when either the email or password is wrong. For security, we don't specify which one. Double-check your email, then try your password carefully. If you forgot it, use Account recovery.

Your account is temporarily locked after several failed attempts. Wait a few minutes — the lockout increases progressively (30s → 1min → 2min → 5min). After the cooldown, try again.

Neuraphic requires a second verification step for all sign-ins. If you have an authenticator app, open it for your 6-digit code. Otherwise, check your email. The code expires in 10 minutes.

Check your spam/junk folder for an email from noreply@neuraphic.com. Click "Resend code" if needed. If your email provider blocks automated emails, add noreply@neuraphic.com to your contacts.

Each device has its own session. Make sure your browser accepts cookies and clear your cache. If you're using a VPN, try disabling it temporarily.

Go to Create account, enter your name, email, and password. You'll receive a verification code — enter it to complete registration. One account works across all Neuraphic products.

This usually means the email is already in use, the domain doesn't exist, or the password doesn't meet requirements. Try a different email or check password requirements (8+ characters, uppercase, lowercase, number, symbol).

Any valid email works (Gmail, Outlook, Yahoo, company email). We verify it by sending a code. You cannot use the same email for multiple accounts.

First name, last name, email address, password, gender (optional), and date of birth. We don't ask for phone numbers or payment information during registration.

Check spam for an email from noreply@neuraphic.com. If not there, go to Sign in — the system will automatically resend the code.

An extra security layer. After your password, you need a code from an authenticator app or email. Even if someone steals your password, they can't access your account without the second code.

Go to Security settings → "Set up". Scan the QR code with Google Authenticator or Authy. Enter the 6-digit code to confirm. You'll receive 10 backup codes — save them securely.

Any TOTP-compatible app: Google Authenticator, Authy, Microsoft Authenticator, 1Password, Bitwarden. The app generates a new 6-digit code every 30 seconds.

Use one of your 10 backup codes. Each works once. If you don't have backup codes, use Account recovery with your recovery email.

10 one-time emergency codes (XXXX-XXXX format) generated when you enable 2FA. They're your backup if you lose your phone. Each code works once. Store them safely — they're only shown once.

Go to Security settings → "Regenerate". This creates 10 new codes and invalidates all previous ones. Requires your password.

Go to Security settings → "Disable". Requires your password. Note: Neuraphic still sends email verification codes on every sign-in, even without an authenticator.

Yes. When setting up, scan the QR with multiple devices, or copy the manual key shown under "Can't scan?" and enter it on another device.

Go to Account recovery, enter your email, choose a recovery method, and create a new password after verification.

Sign in → Password settings → enter current password → enter new password. You'll be signed out of all devices.

8–128 characters, at least one uppercase letter, one lowercase letter, one number, one symbol, and no spaces.

For security, all sessions are revoked on password change. This ensures unauthorized users are locked out immediately. Sign in again with your new password.

Sign out, then use Account recovery to reset your password. You need to verify your identity before creating a new one.

Only if you believe it's compromised. A strong, unique password with 2FA is more effective than frequent changes. Never reuse passwords across services.

Go to Account recovery, enter your email, choose a method (account email code, recovery email code, or backup code), then create a new password.

A secondary email for emergencies. If you lose access, the recovery email receives a verification code. It must be different from your account email. Add one in Personal info.

You can still recover using a code sent to your account email, or a backup code. We strongly recommend adding a recovery email in Personal info.

Request a code to your account email. If you can't access that either, submit a support ticket. For security, we may require additional verification.

Codes expire after 10 minutes. Click "Resend code" or "Request a new code" for a fresh one.

No. Our team cannot bypass authentication — this protects against social engineering attacks. You must verify through the recovery flow.

Sign in using your fingerprint, face, or screen lock instead of a password. It's the most secure method — resistant to phishing and data breaches.

Go to Security settings → Passkeys → "Add". Your device prompts you to confirm with biometrics or PIN.

Windows 10/11 (Windows Hello), macOS (Touch ID), iOS 16+ (Face ID/Touch ID), Android 9+. Supported browsers: Chrome, Safari, Edge, Firefox.

Removing from Neuraphic only removes it server-side. To remove from your device: Windows: Settings → Accounts → Passkeys. Mac: System Preferences → Passwords. iPhone: Settings → Passwords.

No. Incognito mode can't access stored credentials. Use a regular browser window.

They're an additional method, not a replacement. You can use either. We recommend setting up both for flexibility.

No. Your email is your permanent account identifier. If you need a different email, create a new account.

Go to Personal info, click your name, enter the new one, and confirm with your password.

Date of birth is set during account creation and cannot be changed from the panel. If entered incorrectly, contact support.

Prevents unauthorized changes if someone accesses your device while you're signed in. Same approach used by Google and Apple.

Go to Personal info → Recovery email. Enter the email + your password → a verification code is sent to the new email → enter it to confirm.

Go to Security settings. Under "Active sessions" you can see every signed-in device with browser, IP, and last active time. Revoke any session except your current one.

Revoke that session immediately, change your password, regenerate backup codes if you have 2FA, and verify your recovery email hasn't been changed.

A log of security events: sign-ins, password changes, 2FA changes. Review it regularly to ensure all activity is yours.

1. Change your password. 2. Revoke unfamiliar sessions. 3. Regenerate backup codes. 4. Check your recovery email. 5. Review security activity. Still concerned? Submit a ticket.

Don't click any links in suspicious emails. Go directly to accounts.neuraphic.com to check your account. Neuraphic emails come from noreply@neuraphic.com only.

Account info (name, email), security data (sessions, login history), and product usage if you opt in. We don't sell data. See our Privacy Policy.

Controls in Data & privacy to decide whether Neuraphic saves your activity for personalization. Toggle on or off anytime.

Go to Data & privacy → "Sign out". This revokes all sessions. Changing your password also signs you out everywhere.

Go to Data & privacy → "Delete account" → enter password. This is permanent and irreversible.

All data is permanently removed: personal info, sessions, security settings, payment methods, subscriptions, and product data. Your email becomes available for a new account.

No. Deletion is permanent. We cannot restore accounts or data. Download anything you need before deleting.

Use Account recovery to reset your password first, then delete from Data & privacy.